Return Policy

Return Eligibility

NailNix offers a 30-day return policy for nail products with the following requirements:

• Item must be in original, unused condition
• Must be in original packaging
• Must have all original tags attached
• Must be returned within 30 days of purchase
• Require receipt or proof of purchase

How to Initiate a Return

• Contact support@nailnix.com to request a return
• Customer is responsible for return shipping costs
• Important: Returns without prior authorization will not be accepted

Damage and Issues

• Inspect your order upon receipt
• Contact NailNix immediately if:
  • Item is defective
  • Item is damaged
  • Incorrect item received

Non-Returnable Items

NailNix cannot accept returns for:

• Used nail products
• Opened nail polish or gel removal products
• Custom or personalized items
• Sale or clearance items
• Gift cards

Conditions Voiding Return Eligibility

Returns will be rejected if items:

• Show signs of use
• Have makeup stains
• Contain pet hair
• Have strong odors
• Have rips or stains
• Arrive after 30-day window

Refund Process

• Refunds processed via store credit
• Refund processing time: 5-7 business days
• No cash refunds will be issued

Exchanges

• Fastest method: Return original item, then purchase desired replacement
• Exchanges accepted within 30 days with valid receipt

NailNix reserves the right to refuse or limit returns at our discretion.